Customer service with Jim Smith of Shopper Anonymous

It was a full house this morning for the first Cranleigh Chamber of Commerce breakfast meeting of 2016, hosted by One Forty.

Our speaker was Jim Smith, Regional Director – Surrey & Hampshire at Shopper Anonymous.

Jim spoke passionately about customer service, sharing the importance of making people feel special and getting feedback on your own business experience.

Jim also encouraged the 40 local business owners who attended the breakfast to identify the key questions that get customers to the nub of the issue.

He asked us what thing we do to make customers feel special, before talking about plans for a village-wide customer service initiative and mystery shopping exercise.

Following Jim’s presentation, Cranleigh Chamber of Commerce president Richard Graham talked about upcoming events and the progress we are making raising the voice of local businesses in Cranleigh.

The next breakfast meeting takes place on Wednesday 16th March at the Richard Onslow, where our speaker is Detective Constable Dave Hull of the Surrey Police Cyber Crime Unit.

Chamber committee member Rosemary French OBE shared news about a business event from women taking place at Cranleigh Arts Centre on Monday 7th March, as part of International Women’s Week. This event is also open to non-Chamber members.

Membership secretary Roger Coupe provided an update on our progress as we grow member numbers towards our target of 150. Since the new Cranleigh Chamber of Committee started last year, we have successfully grown membership from 64 to 111.

As a result, Cranleigh Chamber of Commerce now has a stronger voice as we engage with various stakeholders such as Waverley Borough Council and Surrey County Council to represent our objectives including the promotion of a live local, work local approach to local planning.

Thank you to everyone who attended the breakfast this morning. We look forward to seeing you at more of our events in 2016!

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