Food Safety Course in Cranleigh

Cranleigh Arts Centre is holding a Level 2 Food Safety Course on 1st October and has a few places available to offer to other organisations.

You can book a place for £53 per delegate by emailing

The following PDF offers details of the course:

Food Safety Lvl 2 details

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Destination Cranleigh website launched

Cranleigh in Bloom continues to flourish

The thriving community in Cranleigh has received another boost following the launch of a new Village Website.

Destination Cranleigh has been launched with the backing of Cranleigh Chamber of Commerce, as a website containing the latest news about Cranleigh, details of local events and a comprehensive business directory.

The site was built by local creative agency Bamford Media, which will manage content and listings, in partnership with the Chamber.

Cranleigh Chamber of Commerce members receive a free directory listing on the Destination Cranleigh website, which can be optionally upgraded to a premium listing.

Other businesses can also be included at a small fee to cover the cost of running the website. Clubs, charities and organisations will be listed free of charge.

The site has been designed as a ‘one stop shop’ for local residents, visitors and newcomers to the village, providing useful information and links. It will promote the range of independent retailers, visitor attractions and leisure activities Cranleigh has to offer.

Cranleigh Chamber of Commerce president Rosemary French OBE commented:

The recent closure of the Cranleigh Village website, which was maintained by the Parish Council, left a significant online information gap. This presented an opportunity for the Chamber to put forward a new independent website to serve as a valuable hub for local information.

Cranleigh has so much to offer residents and visitors, but finding the right information about local businesses and local organisations can be a challenge. We hope that Destination Cranleigh will become a trusted source of local news, events and business information.

Local businesses and organisations which are existing members of Cranleigh Chamber of Commerce should check their listing information at and email to request any corrections.

To upgrade to a premium listing – which includes a photo gallery, business description and social media links – please email Premium listings and listings for non Chamber businesses are charged at £20 a year.

Destination Cranleigh also welcomes local news and event listings from Chamber members and other local groups.

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President’s Report for July 2018

The following President’s Report was delivered at the Cranleigh Chamber of Commerce committee meeting on Monday 23rd July 2018.

Waverley Joint Chambers of Commerce

We are delighted that the Haslemere, Farnham and Godalming Chambers continue to work very closely with Cranleigh Chamber and we all co-operate and help each other where we can.

The Waverley Business, Innovation and Growth (BIG)Awards are our first project together and the second is working together on the Business Improvement District proposal (see below)

Waverley BIG Awards

The inaugural awards were launched on 18th June in front of numerous business sponsors and civic leaders at Lythe Hill Hotel. Entries are now open – – and close at midnight on 1st September. The gala awards ceremony will be on 19th October at the Lythe Hill Hotel.

Waverley Borough Council

Waverley meets with the Chambers Presidents and VP’s every few months to update them on various business-related matters. There has not been a joint meeting between the four Waverley Chambers and Waverley Council since the last meeting because the date was replaced with a BID (Business Improvement District) meeting on 12th June, more of which below. The next joint meeting is on 18th September.

Waverley Council now has an excellent email newsletter. If you are not on the mailing list and want to be, subscribe here:

Waverley Council held a second event for businesses involved in tourism which I was unable to attend. Local tourism businesses enjoyed presentations from Marwell Wildlife and Tourism South East at Charterhouse last week. The second networking event for the visitor economy sector this year. Their next event will take place on 4th October at Dunsfold Park, with a focus on filming opportunities and film tourism for which Dunsfold has built a reputation. Free to attend, you can book here or contact:

Waverley Local Plan Part Two. There was a public consultation in Cranleigh on 25th June and the six week consultation period ended on 9th July. There will be another consultation as the Plan Part Two gets worked up. Link to the Plan Part 2 is here:

There is good news in the Part 2 Local Plan. The Settlement Boundary has been officially included to cover no more than the areas already granted planning permission. With one small exception in Knowle Lane where a gypsy settlement already exists and has been officially brought into the Settlement Boundary.

The long awaited Draft Economic Strategy to which we initially responded is now in the public domain. I responded on behalf of the Chamber to this Draft. I see a lot of these in my paid role and this Economic Strategy has really shaped up well. The Draft Strategy is here:

Waverley Executive have put forward a plan to invest between £8.7m and £12m in a brand new Leisure Centre on a new site in Cranleigh, to cope with the increased population. This has still to be approved by the Full council and is not clear where the money will come from.

Waverley Business Improvement District (BID) Feasibility Study

Christine, Richard and I attended a meeting of interested parties on 12th June at Farnham Town Hall to discuss whether there is an appetite to progress to the next stage of considering a BID. We received an excellent presentation from Mo Aswat of Mosaic who has now delivered over 100 of the 300 BIDs in England, including Guildford, Camberley, Caterham and Oxted. Caterham and Oxted are really very similar in size to our Waverley towns.

The good news is that it was agreed that the Haslemere, Cranleigh, Godalming and Farnham go ahead with a Feasibility Study which will cost around £15,000 and be paid by Waverley. Whether the project goes further or not, Waverley will lose this £15,000. If the Feasibility Study says there is a strong chance of success, the next stages, however will be funded by Waverley BC in the form of a loan. This loan would be lost if the BID vote fails and will be repaid over five years if the BID vote succeeds.

The presentation from Mosaic is available on request to me but some brief notes:

o The BID is led 100% by the businesses in the area selected not by the council.
o The businesses decide the area selected. For example, in our case it could be the High Street plus the Leisure Centre, Surgery and Parish Council area…or not etc. Businesses decide.
o A BID is ‘An arrangement whereby businesses get together, decide what additional improvements they want to make, how they are going to manage and deliver those
o improvements and what it will cost them. This all goes into a business plan which is voted on by all those who would have to pay. The BID can last for a maximum of 5
o years and must be able to demonstrate how it has benefited businesses who have funded it.
o The average BID levy payable is 1%. Large businesses like Sainsburys and the Co-op may or may not get involved but always pay the Levy automatically, so it would be a good way to get a decent contribution from the national chains.
o Depending on the results of the Feasibility Study, there would be four independent voting areas in each of the towns so that if any one failed the others could proceed.
o In the Feasibility Stage, Mosaic will include

 Partnership & Plans Review
 Develop Database & Information System
 Feasibility Review
 Financial Analysis Review
 Boundary Review
 Business Engagement Review
 Regulatory Review

o In other words, ‘will it work?’ because the next stage becomes quite expensive.

Rosemary French OBE

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Idyllic Beauty Day Spa named as one of the region’s best Boutique Salons

Idyllic Beauty Day Spa, a member of Cranleigh Chamber of Commerce, has been named as a finalist in the South East Boutique Salon of the Year category at the Professional Beauty Regional Awards 2018.

Having wowed the judges, the salon has been named as one of the best within the South East.

Commenting on the announcement, Harriet Levitt owner of the salon, said,

“We have been working so hard over the past twelve months to deliver the exceptional service our clients deserve; and so, to have been recognised for this regionally is absolutely amazing. We now can’t wait to attend the Professional Beauty Regional Awards ceremony in October – now all we have to do is decide on what to wear!”

The Professional Beauty Regional Awards is the most prestigious and established awards scheme for the beauty, spa, nails and aesthetics markets, recognising those who make a real difference to the industry and encouraging their development.

Speaking of the Awards, Mark Moloney managing director of Professional Beauty, said,

“The beauty industry is often one of the unsung heroes of the British economy – with many not realising that is employs over 300,000 individuals and generates £7bn in revenue. Through these awards we aim to champion the very best within out sector; those who have trained the hardest, developed the customer experience and those whose passion for beauty extends into everything they do.

“By holding the Regional Awards, we are able to seek out the sometimes-lesser known salons and spas that are exceptional at that they do. For the thousands of men and women who visit a salon and spa each year, it is because of these therapists that they experience the wonderful treatments which make them feel a million dollars, and as such, these businesses should be recognised for their expertise.”

The winners of the Regional Awards will be announced on 21st October 2018 during a gala dinner at the Principal Hotel in Manchester. The event gathers together the best spas and salons in the country, to network and celebrate excellence.

For further details on the awards visit

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Cranleigh Arts are seeking board members

A message from Cranleigh Arts:

“Do you have a passion for the arts? Want to preserve artistic excellence in the heart of Cranleigh? Join us to champion Cranleigh Arts into the next decade.

If you have skills and experience of the arts, the voluntary sector or business and the time to contribute – get in touch!”

Cranleigh Arts Centre Limited, (a company limited by guarantee and a registered charity), provides a rich variety of entertainment, artistic exhibition, learning and performance to all ages of the community and villages around Cranleigh and has done so for 40 years.

The Board provides governance and strategic guidance to the staff team supported by a large number of dedicated volunteers and ensures that Cranleigh Arts achieve its mission and goals.

The role is unpaid and involves around eight board meetings in Cranleigh per year plus any amount of time that can be volunteered to special projects or subcommittees of the Board.

The Board seeks new members (non-executive Directors of the company) to maintain its full complement.

We are looking for people committed to the arts, who can contribute effectively to the board and have the skills and knowledge necessary to move us forward. Experience in the arts, business management, IT and finance, fundraising or the promotion of an artistic or charitable enterprise would be welcomed.

An early informal discussion can be had with the Chairman, Mr Robert Wild (01483 278142 outside office hours)

Applications outlining relevant experience should be made by email to the Chairman, Cranleigh Arts Centre, writing “Directors” in the subject box to:

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Entries open for the Waverley BIG Awards 2018

Waverley business leaders, local mayors and councillors launched the inaugural Waverley Business, Innovation and Growth Awards at a reception sponsored by the Lythe Hill Hotel this week.

Following two successful awards programmes in Cranleigh and better known as the BIG Awards, the far larger Awards include Farnham, Haslemere and Godalming and all areas in between!

The Awards have been designed ‘by local businesses, for local businesses’ to recognise, promote and celebrate the achievements of the innovative and entrepreneurial business community, dominated by small and medium sized business enterprises.

Although the four Chambers of Commerce in Cranleigh, Farnham, Haslemere and Godalming have collaborated to design the BIG Awards programme, it is very much open to any business in Waverley of any size and at any stage of growth, including not for profit trading organisations.

The principal Sponsor, Waverley Borough Council’s Economic Portfolio Holder Cllr Jim Edwards said ‘Waverley Borough Council is delighted to be principal sponsor for the first ever Waverley BIG awards. Local businesses play a key part in our community, supporting the local economy, providing jobs and adding to the attractiveness of the borough. The awards are a great opportunity to recognise the outstanding achievements of our businesses’.’

The Waverley BIG Awards 2018 are also sponsored by Dunsfold Park, Edwards Greene, Blynk, Surrey County Council, Taybridge Consulting, SI Capital, Cornmeter, Blue Dot Display, Paac IT, Marley Flowers, The Remarkable Studio, Surrey County Council and Farnham and Haslemere Town Councils.

There are eight Awards, one exclusively for each town and surrounds, or in the case of Cranleigh, village; plus four further Awards across Waverley for Customer Delight, Innovation, Employee Engagement and Community Partnership.

A statement from the Presidents of the Joint Waverley Chambers of Commerce said ‘Our aim is to raise the profile of Waverley as a great place to do business with local businesses, potential start-up and inward investing businesses who may locate in the area. We also want to raise awareness with skilled employees who currently commute out of the area unnecessarily when there are great skilled jobs on our doorstep. Our business community has sometimes been eclipsed by Surrey’s larger towns and London and yet Waverley has real strengths in the digitech, environmental, professional and business service sectors as well as its fabulous retail destination offer’

Application forms are available from the Waverley BIG Awards website at and entries are open until midnight on Saturday 1st September.

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Book launch and private signing

Cranleigh Chamber of Commerce members are invited to a book launch and private signing.

Shalini Bhalla is launching her new book, Always With You, at the end of this month.

She is hosting a private book signing on 12th July 2018 at Cranleigh Arts Centre, from 6pm to 8pm, to which members of Cranleigh Chamber of Commerce are invited.

Please see below for details.

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Monkeying around GDPR

Like everyone else, my inbox is full to bursting with General Data Protection Regulations opt in requests, better known as GDPR.

Indeed, I have had to send out my own Opt In e mail, apparently to avoid a fine up to €10m or 4% of turnover.

The whole thing has become such a bonanza for those companies offering paid services to organise it for you. Reminds me of the Millennium Bug although we do not have to fill the bath with water.

Or do we? Who knows? The legislation is such a confusing minefield resulting in misinformation and the good old British solution of just ‘belt and bracing’ everything just in case!

I can just hear the Spanish saying ‘Manyana’, the Italians throwing their hands in the air and the Germans saying, ‘we have already done it’!

What is interesting is watching the different approaches everyone is taking having taken differing advice. My favourite is from a company, that got rather personal asking me to click ‘I love you! Please continue to send me emails.’ Seriously?

Or if I want to be unfaithful, I have the choice to opt out with ‘Please just stop, I can’t take it anymore!’. This is not a fun company but is from a serious business! But it did make me respond immediately and I am hoping for a date soon!

I understand the concept of ‘legitimacy’ in GDPR. An organisation must prove it has a right to contact people. But if I have signed up and paid my subscription to a membership organisation, surely that is clear legitimacy and I do not need to receive an instruction to opt in?

And why did my doctor ask me to opt in? If I do not opt in, does that mean I lose access to the NHS?

And another one is my bank who should be more worried about its IT problems rather than sending me an email that says, ‘But without your permission, we can’t get in touch with you.’ Really? I have entrusted my money to you. Surely that is legitimacy?

I like the simple e mails that only ask you to respond Yes by return. No boxes to tick. Brilliant.

I also like those that are automatically filled in for you and all you must do is click the opt in box. I used that method in my own opt in e mail.

And yet I am still getting e mails from organisations which should know better asking me to punch in every detail almost down to leg measurement! And when I think that ‘well I do not want to give you that much detail’, I discover the boxes are red starred and must be filled in.

Is this not uncalled for data collection which rather spoils the reason of GDPR? So, I do not finish those and think ‘stuff it’.

My final bugbear is those at the end of some emails which insist on checking whether I am a human. I know what they are trying to do but their wording is so unfortunate.

‘Before we subscribe you, we need to confirm you are a human.’ Why not just say ‘To avoid spam emails please tick this box’ or similar?

The whole point of building a successful mailing list is to engage subscribers who want to hear from you, not to be insulted. Not for them to question whether you are a bot or an animal. Particularly pertinent when it is Mail Chimp sending most Opt In requests!

First published in Last Word, South East Business Magazine June/ July edition 2018

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Supporting your tourism business in Waverley

Waverley Borough Council are hosting this event at Charterhouse School in Godalming on Thursday 5th July 2018, starting at 10am.

Boost your tourism business in Waverley.

-Network with local industry colleagues

-Be inspired by James Cretney, Chief Executive & Director of Conservation at Marwell Zoo and Wildlife

-Find out more about trends and marketing opportunities from Nigel Smith, Chief Executive at Tourism South East

Working with Charterhouse school, the event will take place in the Saunders Room where numbers are limited to 25.

This is Waverley Borough Council’s second tourism business event and they look forward to seeing you there.

This event is free of charge with registration online at

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Dementia – a Cranleigh conversation

SMART Cranleigh is looking to provide an open forum to discuss how Cranleigh can better support those living with dementia.

If you have an interest in dementia, are a carer or are living with dementia, please come along to Cranleigh Arts Centre on Thursday 14th June 2018 from 7.30pm to 9pm, or on Monday 18th June 2018 from 2pm to 3.30pm.

Just arrive or, for more information, contact

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