What’s happening in Cranleigh this summer?

With the summer months approaching, here is a list of the major events taking place in Cranleigh.

If you would like us to add anything else to this list, please email hello@cranleighbiz.co.uk with the details!

Park Mead School Magical Summer Fair – Saturday 17th June

Cranleigh Lions Carnival and Fun Day – Saturday 24th June

The Cranleigh Show – Sunday 2nd July

St Nicolas Church Rectory Fete – Saturday 8th July

Music in the Field – Sunday 9th July

Cranleigh Chamber of Commerce Summer BBQ – Thursday 20th July

Outdoor Theatre – As You Like It – Friday 4th August

Cranleigh Lions Classic Car Show & Autojumble at the Cranleigh Showground – Sunday 13th August

Cranleigh Lions Car Boot Sale – Sunday 20th August

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Roadworks in Cranleigh High Street

Roadworks in Cranleigh High StreetA number of Cranleigh Chamber of Commerce members have expressed concerns about the duration and extent of advertised roadworks in Cranleigh High Street this summer, and the potential impact these might have on trading.

On behalf of our members, we have spoken to UK Power Networks to get the details of their plans.

UK Power Networks have applied for three separate permits for work, to upgrade the high voltage electricity network and use two-way traffic control signals. Two of these permits relate to Rowland Road; an area opposite the Christopher Robin Sure Start Day Nursery from 14th August to 4th September, and by Glebelands School from 24th July to 21st August.

The permit which appears to have the biggest potential impact on the High Street covers the area from the junction with Rowland Road to 58 High Street (opposite the Post Office), from 24th July to 21st August.

UK Power Networks have committed to making sure all stakeholders are aware of the works. They will be carrying out letter drops to businesses and residences in the affected area and also making visits.

They have committed to minimise the length of any carriageway excavations to 50m, in order to retain access to premises for deliveries and customers.

If you have any queries, please call the UK Power Networks projects team on 0203 3241460. The works reference is KZ50020199955 (this is a Surrey County Council reference) and the project reference is 60993559.

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Gatwick Diamond Meet the Buyers 2017 – Seminar: Pitching, Presenting & Networking

Gatwick Diamond are pleased to invite Cranleigh Chamber of Commerce members to attend the first of nine free educational seminars, supporting the Gatwick Diamond Meet the Buyers 2017 programme, sponsored by Gatwick Airport Ltd, Gatwick Diamond Initiative and Crawley Borough Council.

Pitching, Presentation and Networking: Capitalise on “Meet the Buyers” events

Colin SpillerPresenter: Colin Spiller

Colin is a hands-on, creative senior manager with strong sales and marketing skills. He has successfully launched and manages a new angel investment club for Angels Den, and has raised over £6m.

He has been a London Met University external examiner on their Management Programmes and provided guest lectures on Risk Management and contingency planning.

Attendees of this seminar will benefit from Colin’s expert advice on how to prepare for a meeting with a public or corporate buyer, how to improve and tailor your pitching skills to the business opportunity and how to build networking skills to ensure any ‘down time’ between buyer meetings is maximised.

Venue: Canon (UK) Ltd, Woodhatch, Reigate, Surrey, RH2 8BF
7th June 2017
9.30am -1pm

Designed to support delegates in advance of a Meet the Buyer event, this interactive workshop will cover:

         How to prepare successfully for a meeting with a public or corporate buyer

         The secrets to successfully building relationships through your Interactions

         Understanding buyer needs and how to position yourself against the competition

         Identifying and targeting, with pinpoint accuracy potential customers and partners

         Structuring and conducting business meetings to gain information to help you sell

         Crafting and delivering contract winning presentations for your business

         Learn how to handle buyers questions and to recognise buying signals

         Gain confidence to ask for the order and handle objections and price issues

         Develop your listening skills and using your voice to maximum effect

         Find out how to use ready and use Body Language and Rapport to progress a sale

         Develop networking skills to use “Down Time” between meetings

Those who attend this workshop will emerge with confidence that their sales meetings, presentation and pitching performance and networking skills will be vastly improved.

Your meetings with prospects will be energised, structured and have impact and enable you to build your pipeline as well as helping you to increase your win ratio and grow your revenues.

Places are limited so if you are interested in attending the above seminar, please click on the following link to register: BOOK NOW

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An important car parking update for Cranleigh Chamber members

From next Monday (15th May), residents of Cranleigh and visitors to the village will be able to pay for car parking using a new check in, check out system.

This new system is part of a three month trial in Cranleigh, for which Cranleigh Chamber of Commerce has been campaigning.

The trial starts on Monday 15th May in the Stocklund Square car park, and the check in, check out system will be activated in the Village Way car park the following Monday, 22nd May.

The new payment option will allow drivers to pay for parking at the end of their visit, giving drivers more freedom to park without having to rush back before their ticket expires.

If it proves to be successful at the end of the trial, Waverley will continue to offer the facility in the village and will look to roll it out across other car parks in the borough.

The new system is simple to use; full instructions will be clearly displayed on signage in the car parks, on the screen of the parking machines and on the council’s website.

Richard Homewood, Head of Environmental Services at Waverley Borough Council, said:

“This payment system gives our customers more freedom to park for the amount of time they need, without having to worry about tickets expiring and getting a fine.

“Drivers will not need to pre-select the amount of time they want to park for as the charge is calculated on exit – that’s why it is important for drivers to remember to check out or they will be charged with a full day tariff.

“We hope this will make it easier for people to enjoy the services and shopping Cranleigh has to offer.”

Bob Bayley, of Cranleigh Chamber of Commerce, said:

“We are fortunate in Cranleigh to have been chosen for this car parking payments trial.

“The new check in, check out system means car park users can spend as long as they like enjoying the various shops, cafés and restaurants that Cranleigh has to offer, without having to rush back to their car to beat an expired ticket.

“We’re expecting this new system to be very popular and contribute towards the vibrancy of our valued High Street, which includes many independent retailers.”

As well as using the check in check out system, drivers can still pay for parking using the pay and display options, with card or cash, and can also use the RingGo phone payment method.

Cranleigh Chamber of Commerce would like our members to be aware of this new car parking system, so they can help their customers and other visitors to the village with any queries they might have, especially during the first few weeks of the trial.

Some key points are particularly important:

-The trial is starting in the Stocklund Square car park on Monday 15th May and then in Village Way car park on Monday 22nd May.

-When using the check in, check out system, you will need to insert or tap (for contactless cards) your debit or credit card against the machine when you arrive, display the printed ticket on your car dashboard, and (very important) insert or tap your card when you leave, to check out.

-If you don’t check out, you will be charged for a full day of parking. Signs will be displayed on the machines and at the exits to both car parks reminding users to check out.

-The new check in, check out system does not make use of barriers.

-You can still pay and display with cash or use the existing RingGo pay by telephone systems.

Representatives from Cranleigh Chamber of Commerce, Waverley Borough Council and Cale Briparc will be available in Stocklund Square car park next week to assist people with the new system and answer their questions.

We will also be distributing some explanatory leaflets to High Street retailers which can be shared with customers.

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8 out of 10 consumers prefer independent retailers

A recent survey by Liberis, a UK alternative finance provider, reveals that 8 out of 10 consumers plan to use independent businesses in preference to larger businesses this year.

The survey was commissioned by Liberis to discover current consumer attitudes towards small businesses.

The data further revealed that 65% were aware that using a smaller provider can be more expensive, but responses suggested that the benefits of doing so outweighed the increased costs as 48% still wanted to boost the local economy and support their community.

Convenience and leisure are the main reasons why consumers choose a small business over a larger retailer

58% of respondents said they use a grocery and convenience store the most, with the older generation, 55 – 64 year olds, selecting this as their most used type of independent store.

Clothing, jewellery, books, music and gift retailers were the second most utilised businesses at 45%, followed by cafes, bars, pubs and eateries at 44%, suggesting that consumers spend their disposable income at smaller, leisure focused establishments.

The primary reason for shopping small was due to convenience, suggesting that locality is still advantageous for many purchases.

However, almost 50% of those polled said that they shop small to support independent establishments, indicating that this plays an important role in purchasing decisions.

Friendly and personalised service makes ‘small’ successful

51% of those polled said there is a noticeable difference between the quality of customer service offered in small businesses compared to larger stores.

One respondent said “small stores seem more genuine and go out their way to help you” and another said at “smaller stores the service is more personal”,  suggesting that in order to be competitive against bigger brands, your business must continue to provide a memorable and tailored customer service.

Limited product selection and price are a challenge for small businesses

50% of consumers said that a ’limited product range’ selection is the number one drawback to using a small business. Almost half (48%) said that smaller stores tend to be more expensive, which was their second highest concern.

Very few people stated brand penetration (e.g. online offering, household name and peer recommendations) as an influential factor in their decision to support a small business, where historically, being a household name has gone in a larger brand’s favour.

However, when asked why consumers shop at larger stores, price was the number reason at 47%. It was the 65+ age bracket that chose price as their main reason to shop at bigger businesses, which indicates that this age group keep tighter control over their finances than other age groups.

“A more varied marketplace for consumers is dependent on the UK’s small business sector, having another major chain retailer doesn’t increase choice, in fact it reduces the choice. Liberis support local high streets, domestic hospitality, entrepreneurs and small scale industries here in the UK and in turn they all contribute significantly to the overall economy. Our findings show that consumers share the importance of growing this sector and the value that it brings everyone.”

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What a year for Cranleigh!

50 members of Cranleigh Chamber of Commerce and special guests attended our annual dinner at Cranleigh Golf & Country Club yesterday evening.

Our speaker was the incredible Shaun Parry-Jones who shared the story of his life-changing rugby accident and inspirational journey since.

More photos can be found on the Cranleigh Chamber of Commerce Facebook Page.

Before dinner, Chamber president Richard Graham delivered his report at the annual general meeting.

A second successful year

He reflected on a second successful year for the current committee of Cranleigh Chamber of Commerce, and thanked local businesses for supporting the reformed Chamber.

Membership now stands at a record 139 businesses.

It has been a busy year of events, lobbying, influencing, campaigning and partnering, to make sure Cranleigh is the very best place to live, work and play.

During the past year we have hosted seven popular networking breakfasts, one BBQ and also an evening event at Rudgwick Brickworks. Some hardy individuals even managed to cycle there and back!

Our speakers this year have been interesting and varied, covering a variety of topics from cheese making to cyber security, living longer to the cycling revolution that has hit Cranleigh.

Brexit debates

We held two Brexit debates in May and June last year, which were both extremely well attended as well as lively!

One big focus for the Chamber was customer service, with the Up Your Game programme of mystery shopping assessing what businesses are doing well, what they can do better and what they can learn from each other.

Once again we worked closely with Cranleigh Arts Centre, staging a second excellent Food & Music Festival on a very sunny day in late September.

Rain for the Christmas Lights

The Christmas Lights event in November was less sunny! The poor weather not only put a dampener on the evening but caused a power outage in the square just as the entertainment programme was about to start!

Nevertheless, the crowds were patient and stayed to watch the Christmas Lights being switched on.

It costs the Chamber over £12,000 a year to repair, buy replacements and erect the Christmas Lights, all of which is raised by the local business community. Unlike other local towns, there is no public funding for the Christmas Lights in Cranleigh.

Richard thanked the Christmas Lights team for their hard work – Roger, Martin, Julie and Rosemary. He also thanked the volunteers who got very wet helping Rosemary stop and redirect the traffic during the High Street road closure that evening.

BIG Awards

The second Business, Innovation & Growth (BIG) Awards were held in January, thanks to sponsorship from Alan Young of Surrey County Council, Dunsfold Park and other local businesses.

Once again, we celebrated small and large business achievements and were delighted to award the winner of the 5 Employees & Over Award to Idyllic Beauty & Day Spa, and the 5 Employees & Over Award to Atrainability.

We are planning to change the timing of the Cranleigh BIG Awards in 2018 to avoid the Christmas period altogether, giving entrants more time to prepare their winning entries and the organising team more time to plan the event itself.

Blooming Cranleigh

Cranleigh in Bloom, led by Martin Bamford, excelled itself last year by winning not only a Gold Award but also the Best Town Award at the South & South East in Bloom Awards 2016.

Cranleigh was truly exceptionally attractive in 2016 and indeed continues to be so in Spring with the field of crocuses on the Common, the cleaning up of local ponds and the vibrant displays of tulips, pansies and other spring flowers.

Lobbying and influencing

An important role for any Chamber of Commerce is to lobby and influence the public sector. We have really got into our stride during the past twelve months.

Cranleigh Chamber fought hard to try and retain Hewitts Industrial Estate as employment land. We wrote an economic justification paper for the Planning Inspector and spoke at the appeal.

However, the appeal was lost because Waverley Borough Council does not have a Local Plan in place. We are now desperately short of employment space in Cranleigh as a result.

Downs Link proposals

Many proposals have been made over the year for the Downs Link. Even as a leisure and commuter track, the path is not really fit for purpose.

We commissioned Sustrans to carry out a corridor assessment for us, including a recommendation for improving the path to a quality to take bicycles, walkers and even wheelchairs.

Once again, local businesses put their hands in their pockets to pay for the assessment, which has recently been received by the Chamber – more news on this very soon!

Car parking in Cranleigh

Committe member and vice president Bob Bayley has campaigned tirelessly with Waverley Borough Council to introduce a car parking system which will accept debit and credit cards. This new system will allow visitors and shoppers to relax and spend more time in Cranleigh.

Our experience in other towns which use this ‘check in, check out’ car parking system demonstrates income to the local authority increases due to longer stays. The upgraded machines are now in place and we expect the system to be activated within the next fortnight or so.

Unfortunately, the Chamber was unable to stop Waverley Borough Council from increasing car parking charges to 80p an hour. Now that the government is reducing financial support for local authorities, before entirely removing it in 2020, Waverley Borough Council (like others) will be doing everything it can to find other sources of funding.

We wrote a detailed economic paper in response to Waverley Borough Council’s request to refresh their own economic strategy. They were both pleased and surprised by the professional content of the paper, and both Richard and Bob were invited to speak with them about it.

Looking ahead

Richard explained that we will formally complete the incorporation of Cranleigh Chamber of Commerce to a company limited by guarantee, on a not-for-profit basis.

We will continue to lobby and influence decision makers to identify more employment land in the village.

We will also work collaboratively to maintain the High Street as a vibrant destination for both local residents and visitors.

He gave his thanks to the committee, members and speakers over the past year.

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Notice of Annual General Meeting

Notice is hereby given that the Annual General Meeting of Cranleigh Chamber of Commerce will be held at 6.45pm on Tuesday 25th April 2017 at Cranleigh Golf & Country Club, Barhatch Lane, Cranleigh, GU6 7NG, for the purpose of:

-adopting the minutes of the previous AGM as a correct record of proceedings;

Cranleigh Chamber AGM 2016 Minutes

-receiving the President’s report;

-providing an update on the company incorporation of Cranleigh Chamber of Commerce Ltd;

-adopting a change in membership fees paid by retired members;

-receiving the Treasurer’s Report;

Cranleigh Chamber of Commerce Accounts 2017

-election of officers;

-election of committee;

Cranleigh Chamber AGM 2017 Agenda

Any other business and nominations for officers should be notified to rosemaryfrenchobe@gmail.com no later than midday on 21st April 2017, using the following form:

Cranleigh Chamber Officer and Committee Nomination Form 2017

Apologies for absence: Please notify the Secretary by email to hello@cranleighbiz.co.uk.

The AGM will be followed at 7.30pm by our annual dinner to which partners and non-members are welcome.

The two course dinner will cost £20 per person, or £35 for two tickets, or £100 for a table of six.

Our guest speaker is Shaun Parry Jones, consultant solicitor at Lynn Murray & Co.

Prior to becoming a solicitor, Shaun worked for seven years as an art dealer. He is a popular speaker and has given numerous talks to groups on his many years as a wheelchair user and his charitable work.

Shaun will be sharing the story of his career and the rugby injury that left him paraplegic as a young man; an injury he has previously described as the best thing that’s happened to him.

Tickets are available to book at https://www.eventbrite.co.uk/e/cranleigh-chamber-of-commerce-annual-dinner-agm-tickets-30057618145

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Gatwick business travel survey

Gatwick has launched their Business Travel Survey this week.  They want to hear from local businesses about their business travel needs.

If you travel on business please complete the survey, and do share the link with your own networks.

This is a repeat of a survey Gatwick conducted two years ago which was used to help inform the development and expansion of their route network – they currently serve 228 destinations in 74 countries, including 50 long haul destinations – with 20 new long haul routes added in the last year.

Complete the survey at https://www.research.net/r/LGWBusiness

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BilliBiz the show 2017

Members of Cranleigh Chamber of Commerce might like to exhibit at this business-to-business trade show and networking event in Billingshurst on Friday 5th May.

There are many good reasons to exhibit, including:

•    Develop business to business connections
•    Make face to face contact with potential customers
•    Promote your business products and services
•    Great networking opportunities
•    Enhancing the brand of your company and improving its visibility within your chosen market
•    Reaching a large audience for a fraction of the cost of other marketing and advertising approaches
•    Taking advantage of the exhibition as a great PR opportunity

To find out more and reserve your table, visit www.billibiztheshow.co.uk

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